We’ve all been there—your internet slows down right when you’re about to stream a movie, join an online class, or hop into a video call. Before you spend hours on hold or stress about missing work, there are a few simple steps you can take to solve common internet issues yourself.

At Bluespan, we’re all about helping our Tucson neighbors stay connected. That’s why we’ve put together this easy internet troubleshooting checklist. Bookmark this guide so the next time your Wi-Fi acts up, you’ll know exactly what to do.

1. Check Your Speed

Run a quick internet speed test to see what speeds you’re actually getting. Compare the results to your plan. If you’re on Bluespan, your speeds should match consistently—but if you’re seeing much lower numbers, it may point to a temporary network issue or something happening with your home setup.

2. Restart Your Router (Yes, Really)

It sounds simple, but power-cycling your router fixes more problems than you’d think. Unplug it for about 30 seconds, then plug it back in. This clears out temporary glitches and often restores your connection.

3. Check Your Device Connection

If only one device (like your laptop) is slow, the problem might not be your internet—it could be the device itself. Restart it, check for updates, and see if the issue improves. If all your devices are struggling, that points back to the network.

4. Move Closer to the Router

Walls, floors, and even appliances can interfere with Wi-Fi. If you’re far from your router, try moving closer and see if the signal improves. For larger Tucson homes, you might benefit from adding a Wi-Fi extender or upgrading your router for stronger coverage.

5. Disconnect Devices You’re Not Using

Every smart TV, phone, tablet, and even security camera connected to your Wi-Fi uses up bandwidth. If your internet feels sluggish, try disconnecting or powering down devices you’re not actively using.

6. Double-Check for Data Caps

Some providers quietly throttle speeds if you’ve hit a data limit. Bluespan doesn’t believe in data caps, but if you’re with another provider and notice slowdowns at the end of the month, this could be why.

7. Consider the Time of Day

Internet usage spikes in the evenings when everyone’s streaming or gaming. If your speeds dip only during “prime time,” your provider may not have the capacity to handle local demand. Bluespan designs its network to stay strong even during busy hours.

8. Call Local Support When You Need It

If you’ve tried these steps and still have trouble, it’s time to call your provider. With Bluespan, you’ll reach real people right here in Arizona—not a call center across the country. We’ll walk you through next steps and, if needed, send a technician who understands Tucson homes and neighborhoods.

Stay Connected, Tucson

Internet hiccups are part of modern life, but with this checklist, you can quickly identify whether it’s a quick fix or something bigger. And when you’re with a local internet provider like Bluespan, you’ll never be left figuring it out alone.

Fast, reliable, and backed by real local support—that’s internet the way it should be.