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ion-Kids.com Customer Privacy and Security Statement
ion-Kids.com
respects the privacy of its customers. This Customer Privacy and
Security Statement summarizes what information we gather and how we use
it. In our ongoing effort to improve the services and features we
provide to our customers. ion-Kids.com will continue to implement new
technologies from time to time. As a result, this policy is subject to
change without prior notice. We encourage you to periodically review
our privacy policy.
Online Privacy- The Information We Gather:
The type of information we may gather online falls into five general categories:
- Aggregate Site Usage Information
- Online Order Information
- Voluntary Registered Shopper Information
- Click-Stream Data
- Subscription Preferences
Aggregate Site Usage Information: We may collect and store information about the pages viewed by all of our
website visitors. We then may use this data in aggregate form to
identify overall visitor behavior patterns. Our goal in using this
information is to improve our site by making it more responsive to the
needs and preferences of our visitors.
Our Web servers
automatically collect information about each visitor who requests
ION-KIDS.COM Web pages, including your computer's internet protocol
(IP) address. This IP address allows us to identify your computer on
the internet so that the Web content you request from us can be sent to
you.
From time to time, we may provide portions of this
aggregate site behavior information to vendors, consultants, potential
advertisers or news agencies. We typically do this in order to
demonstrate the amount of interest in our sites and/or to plan for
technical infrastructure improvements. We also may use aggregate data
in other manners as permitted under law.
Online Order Information: If
you choose to purchase products from any of ion-Kids.com websites, we
require the following information in order to complete your order:
- Name
- Contact phone number(s)
- Address
- E-mail address
- Credit card account information
We
use this information to process your order and to make sure that it is
delivered to you. Aggregated order information is also used to track
and analyze overall shopping trends, which allows ion-Kids.com to
improve product offerings and services to its customers and web site
visitors.
We request an e-mail address during the order
process so that we can send an e-mail confirmation message
acknowledging the receipt of your order. This message contains your
name, address, the list of items you purchased, an order reference
number, a confirmation of your shipping method, and the total cost of
items requested, including any shipping / delivery charges and taxes.
Please note that this confirmation e-mail does NOT contain your credit
card number.
Voluntary Registered Shopper Information: Shopper registration is an optional service provided on the ion-Kids.com
website. You do not have to register as a shopper in order to shop
online with us. However, registering allows us to speed up the shopping
process for you and lets us offer you access to special features and
promotions.
In order to register on ion-kids.com, you must provide:
- First and last name -
We require this information in order to differentiate your registration
profile from others at ion-kids.com. We may also use it to
automatically populate checkout forms to save you time and effort while
shopping.
- Mailing address - We store your mailing address for you so that we can automatically
populate shipping information forms during the checkout process. We
also add your address to our overall customer information database,
which helps us offer products and services specifically designed for
you and customers like you.
- E-mail address - This allows us to send you an e-mail confirming your registration on our site.
- Daytime phone number - We require a phone number in case there is a problem with your
order. We will not telemarket to you, nor will we provide your
telephone number to any other entity for telemarketing purposes. We
may, however, call and ask you to participate in an optional
ion-Kids.com telephone survey designed to help us improve your shopping
experience and/or our product assortment.
Updating Registered Shopper Information:
If you ever need to view, change, update or delete any of your
registration information, simply click on the "Your Account" link at
the bottom of your screen and log in to your account. Your information
will then be available for editing.
Click-Stream Data (And Cookie Technology):
In order to register on - or purchase products from - ion-Kids.com, your
browser must be set to accept "cookies." A cookie is a small piece of
data housed in a text file or folder on your computer's hard drive that
helps us recognize you when you visit our sites. We use cookies to help
us remember things such as the following: (1) the profile facts you
tell us about yourself, (2) your specified areas of interest on our
sites, (3) the items you've placed in your shopping basket, and/or (4)
the pages you visit as you shop.
The only personal information
our ion-Kids.com cookie can contain is information that you supply
yourself. Our cookies cannot read data from other parts of your
computer. If you would like more technical information about how
cookies work, take a look at http://www.cookiecentral.com.
As
stated above, you must enable your Web browser to permit cookies to be
accepted for ion-Kids.com to function correctly. If you are concerned
about information contained in your ion-Kids.com cookie, you may delete
the file(s) at the end of each browser session. View your browser's
help file for more information on cookies.
Click-stream data
is information that describes the page-by-page paths you take as you
browse through our websites. Using cookies, we may track and store this
information to help us positively customize your shopping experience.
We may use click-stream data in the aggregate to provide improved
services to groups of shoppers who behave similarly. We may also use it
on an individual basis to improve your specific shopping experience.
Communications From ion-kids.com and Other Companies:
Whenever you purchase products from ion-Kids.com, we collect and store the
information that you provide such as your name, e-mail address, postal
address and phone number. The information you supply is added to our
customer database. You may receive periodic printed or e-mail
communications from us about new products and services, discounts,
special promotions or upcoming events.
In some instances, we
use third-party companies to help us provide products and services to
you, to assist us in managing customer information, or to fPRPOulfill
promotions and communicate with you. Some of these companies are given
access to some or all of the information you provide to us. These
companies are contractually restricted from using your information in
any manner other than in helping us to provide you with the products
and services available from ion-Kids.com.
Other than as stated
above, ion-Kids.com does not provide customer names and postal
addresses, including your e-mail address or phone number, to any other
company. If you want to be removed from all ion-Kids.com marketing,
choose one of the following options:
- Click here to send an e-mail and type REMOVE FROM ALL MARKETING in the subject line;
- call 1-888-8-ION-KIDS (US only);
- or send your
request by mail to ion-Kids.com, c/o Bluespan, LLC, 2306 Masonwood Way
, Round Rock, Texas 78681. Remember to include your name,
address and phone number in the request.
Other ion-Kids.com Privacy Notes:
- Links to or From
Other Sites - ion-Kids.com may provide links to websites outside of
Bluespan.com or ion-Kids.com as an added convenience to the user. Other
websites may link to ion-Kids.com. Any link to or from this web site
does not imply or convey endorsement of the other company or
organization, its site, or its products or services. ion-Kids.com is
not responsible for the privacy, terms of use, or other policies of any
other website.
- ion-Kids.com
Children's Policy - Except for membership data applicable to children,
we do not intend to collect any personally identifiable information
from children through our websites. Please do not allow children under
the age of 13 to provide any personally identifiable information.
ion-kids.com's Online Security Statement:
Ion-Kids.com understands that many consumers are concerned about Internet security.
ION-KIDS.COM employs industry-leading technologies to store sensitive
information and protect it while in transit over the Internet. The
following Security Statement describes the technologies we use and
provides additional details about how we handle sensitive data like
credit card information. We want you to be able to shop at ION-KIDS.COM
with complete confidence. If for any reason you feel uncomfortable
shopping with us online, we invite you to call us and order by phone:
1-888-8-ION-KIDS, Mon. through Sun., 8 a.m. through midnight Eastern
Time.
The Transmition of Your Data: Ion-Kids.com
works hard to protect the information that you send to us while it is
en route to and from our sites. To provide secure transmission,
ION-KIDS.COM employs Secure Sockets Layer technology (SSL) on those
pages that involve sensitive information such as credit card numbers.
SSL, which is supported by a vast majority of Internet browsers
available today, is the most commonly employed method of secure,
encrypted communication used on the Internet.
We have also
obtained Verisign™ digital security certificates for all of our
websites. Verisign™ is an independent third party that authenticates
the identity of others on the Internet. By registering with Verisign™,
we provide you a method of independently authenticating that the entity
you are dealing with over the Internet is actually ION-KIDS.COM.
What Happens To My Information After ion-kids.com Receives It? SSL
protects information en route to us. Verisign™ certificate technology
helps ensure that ION-KIDS.COM is the actual recipient of this
information. But we don't stop there - we also work very hard to make
sure the information you send us is stored and managed securely once we
receive it. All data collected is stored and protected by multiple
levels of data and structural security. This information is only
accessible Ion-Kids.com or Bluespan, LLC and trusted, contracted
third-party service providers.
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